FalconEye Networks Terms of Service & Privacy Policy

FalconEye Networks LLC Terms and Conditions

These Terms of Service (“Terms”) govern your use of the FalconEye Networks LLC website (the “Site”) and the FalconEye Networks LLC VPN and related service (the “Services”), which are owned and operated by FalconEye Networks LLC (“FalconEye Networks LLC,” “we” or “us”). Our Privacy Policy is incorporated by reference into these Terms, and is subject to the provisions of these Terms,. Please read these Terms carefully before you access the Site or Services, as these Terms form a binding legal agreement between you and FalconEye Networks LLC.

By accessing the Site or registering for or using the Services, you agree to these Terms in their entirety.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SITE OR SERVICES. YOUR USE OF OUR SITE AND SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS AS THEY MAY BE AMENDED FROM TIME TO TIME, INCLUDING THE POLICIES INCORPORATED BY REFERENCE HEREIN.

1. Changes to the Terms

We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of this policy. Such modification shall be effective immediately upon posting at the Site. As your next visit to a Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavor to provide registered users with additional notice of any changes, such as at your e-mail address of record, when you log-in to your account, or when you log-in to the Services.

Your use or continued use of the Site or Services following the posting and/or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies

2. VPN Service

You understand that we are providing you with a virtual private network (“VPN”) service, which includes, but is not limited to, the use of servers, transport, routers, IP addresses and other equipment and protocols to transmit information over our network (the “System”). You agree to abide by these Terms with respect to your use of the Service.

3. Authorized User; Your Responsibility.

You may not access or use the Site or Services if you are unable to form a binding, legal agreement with FalconEye Networks LLC. You affirm that you are over the age of 18. You assume all responsibility for your use of, or access to, the Site or Services.

Accounts are for single user, individual use only. Any non-individual use or multiple-party use is prohibited. For example, the following uses are prohibited under this section:

  • Sharing a login between people.
  • Simultaneous logins from multiple IP addresses with the exception that we do allow an individual up to ten active connections to the network per account, mostly, to allow for mobile device use, but the connections are prohibited to be used by anyone but the account holder.

4. Personal Information

4.1. Accuracy. By registering for our Services, you represent and warrant that all information you submit to us is true, accurate, current and complete and that you will promptly notify us if your information changes.

4.2. Privacy. You may browse the Site without providing us with any personal information; however, to use our Services, you must register with us and submit certain personally identifiable information. You expressly agree that we may use your information in accordance with the terms of the FalconEye Networks LLC Privacy Policy, which you can find towards the bottom of this document.

5. Personal Use; Limited License

FalconEye Networks LLC grants you a personal, limited, non-transferable, non-exclusive license to use FalconEye Networks LLC Site content and the Services, solely for your personal, private and non-commercial use in connection with the FalconEye Networks LLC Services accessed by you. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services or our System to host content for others. You may not copy or download any content from the FalconEye Networks LLC Services except with the prior written approval of FalconEye Networks LLC.

Furthermore, without the prior written approval of FalconEye Networks LLC, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of Site content or Services. Any commercial use is expressly prohibited. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Site. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the FalconEye Networks LLC Services you are using.

Making unauthorized copies or distribution of Site content may result in the termination of your FalconEye Networks LLC account, prohibition on use of FalconEye Networks LLC Services, and further legal action.

6. Software

The Services may require or allow you to download software, software updates or patches, or other utilities and tools onto your computer, entertainment system or device (“Software”). FalconEye Networks LLC grants to you a non-exclusive, limited license to use FalconEye Networks LLC Software solely for the purpose stated by FalconEye Networks LLC at the time the FalconEye Networks LLC Software is made available to you and in accordance with these Terms. Your use of the FalconEye Networks LLC Software may be subject to the terms of an end-user license agreement. You may not sub-license, or charge others to use or access FalconEye Networks LLC Software. You may not translate, reverse-engineer, reverse-compile or decompile, disassemble or make derivative works from FalconEye Networks LLC Software. You may not modify FalconEye Networks LLC Software or use it in any way not expressly authorized in writing by FalconEye Networks LLC. You understand that FalconEye Networks LLC’s introduction of various technologies may not be consistent across all platforms and that the performance of FalconEye Networks LLC Software and related FalconEye Networks LLC Services may vary depending on your computer and other equipment. From time to time, FalconEye Networks LLC may provide you with updates or modifications to FalconEye Networks LLC Software. You understand that certain updates and modifications may be required in order to continue use the FalconEye Networks LLC Software and FalconEye Networks LLC Services.

7. SPAM

FalconEye Networks LLC enforces a zero-tolerance SPAM policy regarding information transmitted through our network. FalconEye Networks LLC may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:

  • Bulk unsolicited e-mail, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to FalconEye Networks LLC or any URL (domain) that is hosted by FalconEye Networks LLC.
  • The use of web pages set up on ISPs that allow SPAM-ing (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by FalconEye Networks LLC.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
  • If FalconEye Networks LLC determines that you have posted one or more articles of spam, we may cancel your account immediately and take steps to prevent you from using our network at any time thereafter.

8. Fees; Payment Terms

FalconEye Networks LLC may, with prior notice, change the fees it charges you for accessing the Services at any time. All prices are quoted for one user on ten devices. You agree that all fees charged by FalconEye Networks LLC for accessing the Services will be automatically charged to your payment account on file with FalconEye Networks LLC, at the time of any automatic renewal of your subscription for Services. To view our current subscriptions, payment terms and fees, go to https://FalconEye Networks LLC/portal/billing/

9. REFUND POLICY

If you are less than 100% satisfied with the VPN service, we will gladly refund your payment if the refund is requested within seven (7) days from the date of the purchase. Requests made later than the 7 day purchase date will not be honored.

Customers who signed up earlier for our free trial do not qualify for the 7-day money back guarantee.

You understand that by paying using variably priced currencies, such as BitCoin, you are using a payment method that may fluctuate a large amount in value in a short period of time. You agree that any refunds for transactions using these methods will be assessed at the USD exchange rate at the time of the refund, and not at the time of the original transaction or refund request.

You also understand that certain cash equivalent or other payment methods may not allow for refunds or that refunds may happen slowly or by paper check or that refunds may have service fees associated with them. You agree and acknowledge that FalconEye Networks LLC is not liable if a payment method does not allow for refunds. You will receive an offer for service in lieu of a refund if a payment method does not allow a refund.

10. Use of Services

Subject to clause 19, FalconEye Networks LLC is not liable for the loss, corruption, alteration or removal of any content transmitted using our Services or on our System. By using our Services, you expressly waive the right to seek damages and agree to hold FalconEye Networks LLC harmless for any such loss, alteration, corruption or removal.

FalconEye Networks LLC may also at any time modify or discontinue, temporarily or permanently, all or any part of the Services or your account, with or without notice, and you agree that FalconEye Networks LLC will not be liable to you or any third party for any such modification, suspension or discontinuance. Our Services are not intended to be used in countries where offering or providing the Services is illegal, and we do not offer the Services in such countries or to citizens of such countries, including the countries of Iran, Cuba, North Korea, Syria or Sudan.

11. Third-Party Content

We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Services. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Services, our network, the public or our users. We are not a publisher of third-party content accessed through the Services and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Service.

12. Acceptable Use Policy

You agree to comply with all applicable laws and regulations in connection with your use of the Services. You may not use our Services, or our Software or System, to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation. In particular, the following is a representative, non-exhaustive list of acts that are prohibited:

  • The transmission or posting of chain letters or pyramid schemes, or other acts that involve deceptive online marketing practices or fraud;
  • Sending or transmitting any SPAM over the Services, whether via e-mail, Usenet, or any other communication channel
  • Acts that may materially affect the quality of other users’ experience, including, without limitation, “spikes” in bandwidth usage or using any program/script/command, or sending messages of any kind, designed to interfere with a third party customer terminal session, via any means, locally or via the Internet;
  • Actual or attempted unauthorized use or sabotage of any computers, machines or networks;
  • Introducing malicious programs into FalconEye Networks LLC’s network or servers (e.g. viruses, worms, Trojan horses, etc.);
  • Engaging in any monitoring or interception of data not intended for you without authorization;
  • Attempting to circumvent authentication or security of any host, network, or account (“cracking”) without authorization;
  • Using any method, software or program designed to collect identity information, authentication credentials, or other information from the legitimate users of another entity’s website or service;
  • Transmitting or receiving, uploading, using or reusing material that is abusive, indecent, defamatory, harassing, obscene or menacing, or a breach of confidence, privacy or similar third party rights;
  • Transmitting or receiving, uploading, using or reusing material that violates any intellectual property rights of a third party, including, without limitation, patent, trademark or copyrights;
  • Transmitting or receiving, uploading, using or reusing material that includes sexual or explicit depictions of minors in any form;
  • Transmitting or receiving, uploading, using or reusing material that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate these Terms;
  • Falsifying header information or user identification information;
  • Using the Services for anything other than lawful purposes including, but not limited to, intentionally or unintentionally violating any applicable local, state, national or international law; or
  • Impersonating any person or entity, including, but not limited to, a FalconEye Networks LLC representative, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;

13. Copyright Protected Materials

FalconEye Networks LLC respects the intellectual property rights of others and expects that you do the same. It is our policy to terminate in appropriate circumstances the accounts of subscribers who infringe the copyrights of others. You may not upload, download, post, publish, transmit, reproduce, or distribute in any way, files, material, information, software or other material obtained through the System that is protected by copyright or other proprietary right or derivative works with respect thereto, without obtaining permission of the copyright owner or other right holder. Additionally, you shall not upload, download, post, publish, reproduce, transmit or distribute in any way any component of the System itself or derivative works with respect thereto.

14. Right to Restrict or Terminate Access

These Terms shall be automatically renewed for successive one-month periods, until canceled by you or by FalconEye Networks LLC. FalconEye Networks LLC may deny or restrict your access to all or part of the System without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that FalconEye Networks LLC in its reasonable discretion believes violates the letter or spirit of any of these Terms. If FalconEye Networks LLC denies or restricts your access to the Services because of such a violation, you shall have no right to obtain any refund or credit for the subscriptions fees you have paid.

15. Security

You acknowledge and agree that you are solely responsible for protecting your password and other personal information and for the consequences of not protecting these data. Access to the System, our Services, the Internet, and to certain online transactions involves the use of identification numbers, passwords, payment accounts or other individualized nonpublic information (“Private Documentation”). You shall use your best efforts to prevent unauthorized use of our Services, the System or of any Private Documentation, and shall promptly report to FalconEye Networks LLC any suspected unauthorized use or other breach of security. You shall be responsible for any unauthorized use of your identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords. FalconEye Networks LLC shall not be liable for any unauthorized use of payment accounts. Account sharing (e.g. allowing others to use your account information to access the Services) is not permitted.

16. Children and Minors

By using our Services, you affirm that you are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside. You understand that the Internet may contain information which may be offensive, may be illegal in various jurisdictions or may be inappropriate for certain ages and that FalconEye Networks LLC is not responsible for detection and removal of such information. In accordance with the Children’s Online Privacy Protection Act (COPPA) and associated rules, we do not knowingly collect or maintain any personal information from children under 13.

17. DISCLAIMER OF WARRANTY

Actual service coverage, speeds, locations and quality may vary. FalconEye Networks LLC will attempt to provide the Services at all times, except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The accuracy and timeliness of data received is not guaranteed.

YOUR USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. THE SITE, ALL SITE INFORMATION AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, AVAILABILITY OR ACCURACY OF INFORMATION. FalconEye Networks LLC DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. FalconEye Networks LLC DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR SERVICE, IN TERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.

SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, FalconEye Networks LLC’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SITE AND SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.

18. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL FALCONEYE NETWORKS LLC, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS (“FalconEye Networks LLC PARTIES”) BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, OUR SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SITE AND SERVICES.

IF, NOTWITHSTANDING THE FOREGOING, ANY OF THE FalconEye Networks LLC PARTIES IS FOUND TO BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SITE, SERVICE, SOFTWARE OR ANY CONTENT THEREIN, THE FalconEye Networks LLC PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FalconEye Networks LLC FOR YOUR USE OF THE SERVICE; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.

SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR DIRECT, CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES. IN SUCH STATES OR JURISDICTIONS, THE FalconEye Networks LLC PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.

19. Indemnity

You agree to defend, indemnify and hold the FalconEye Networks LLC Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to any violation of these Terms by you; any content or material you submit or otherwise transmit through our System or Services; or your violation of any rights of another. FalconEye Networks LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to defense by you. This Section shall survive termination of these Terms.

20. General Terms

20.1. Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the FalconEye Networks LLC homepage constitute the entire agreement between FalconEye Networks LLC and you with respect to your use of our Site Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or Services, the Terms shall control.

20.2. Amendments. No amendment to these Terms by you by shall be effective unless acknowledged in writing by FalconEye Networks LLC. Notwithstanding the foregoing, FalconEye Networks LLC reserves the right, in its sole discretion, to modify these Terms or the policies referenced herein at any time as set forth above.

20.3. Jurisdiction and Venue. These Terms shall be governed by, and construed in accordance with, the laws of British Virgin Islands, without reference to its choice of law rules. Venue for any action arising out of or in connection with this agreement shall be in British Virgin Islands. The parties each hereby consent to the jurisdiction and venue in Britisch Virgin Islands and waive any objections to such jurisdiction and venue.

20.4. Limited Time to Bring Claim. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.

20.5. Severability. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect.

20.6. Assignment. You may not assign its rights or obligations under these Terms without the prior written consent of FalconEye Networks LLC, which may be withheld in FalconEye Networks LLC’s sole discretion.

20.7. Non-Waiver. FalconEye Networks LLC’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

FalconEye Networks LLC Privacy Policy

This Privacy Policy describes how FalconEye Networks LLC. ("FalconEye") handles your Personal Data when you use our services ("Services").

By using our Services and/or registering for an account, you are accepting the terms of this Privacy Policy and our Terms of Service which are integrated here by reference.

FalconEye is a global company. Although our physical servers are located in many different countries around the world, FalconEye does not store Personal Data outside of United State physical borders. By using our services, you authorize FalconEye to use your information according to United States laws, regardless of which country you are located in.

If you have any questions or comments about this Privacy Policy, please contact us at: privacy (at) falconeye.xyz.

1. Personal Data Collection and Use

 

As a provider of an online privacy service, we ultimately strive to collect the minimal amount of information required to operate our service. This often means difficult trade-offs between the information we collect and the performance of our service.

 

We believe in an open dialogue because this Privacy Policy is an evolving document. We welcome your thoughts and feedback on how we're doing.

 

1.1 What is Personal Data?

 

As described below, "Personal Data" means any information relating to an identified or identifiable natural person ("Individual") and includes information provided by you while using our Services. If we use or store Personal Data with information that is non-personal, we will consider the combination as Personal Data.

1.2 Account User Data

 

When you create or update your FalconEye user account, we collect and store this "Account Data". The Account Data stored is listed below in its entirety:

Account Data
What do we use it for?
Email address
Marketing, communications, purchase receipts and occasional product news
Discord ID
To provide roles in our Discord channels
Email confirmed
Confirmation that your email address is valid
Paid user
Provide paid users with unlimited data
Paid user expiry date
Provide paid service until this date


1.3 Operational Data

 

FalconEye also collects and stores "Operational Data" required to operate our Services. This is data that we collect and store when you connect to our network. Operational data is listed below in its entirety:

Operational Data
What do we use it for?
OS Version
e.g. iOS 7
User support, troubleshooting and product planning
FalconEye App Version
e.g. PC version 2.1.1
User support and troubleshooting
Active this month
e.g. 1 or 0
Customer satisfaction, support, network demand planning
Total data used this month
e.g. 22.34 GB
Customer satisfaction, support, network demand planning, granting free user data
Operational events
e.g. Created an account, complete Twitter bonus, made a payment, upgraded to paid subscription, online ad referrals
Troubleshooting account and payment related issues and tracking where sales come from; these events are not related to the time and activity of VPN usage


Some data is used to ensure customer satisfaction.

1.4 Personal and Financial Data Collected at Payment

 

Making a purchase with a credit card on any service will result in Personal Data being exchanged with payment processors. For an anonymous purchase experience, FalconEye offers payment through Bitcoin. No information is collected or stored from Bitcoin transactions.

 

Credit Card Transactions

 

FalconEye processes credit card payment information securely through Stripe and PayPal. Credit card processors may store Personal Data associated with financial transactions outside of United States borders.

 

When you pay with credit card, FalconEye stores the following information:

Payment Data
What do we use it for?
Cardholder last name
e.g. Smith
For use in credit card fraud prevention
Date of card use
e.g. 2014/01/01
For use in credit card fraud prevention
Last four Numbers of Credit Card
e.g. 5555
For use in credit card fraud prevention

FalconEye does not store, but can securely login and view the following information through our third party payment processors Stripe and PayPal:

Payment Data
What do we use it for?
Card billing address
For use in credit card fraud prevention
Card expiry
For use in credit card fraud prevention
Last four Numbers of Credit Card
For use in credit card fraud prevention
Session information
e.g. Device type, operating system,
IP address at time of payment
For use in credit card fraud prevention

FalconEye never stores your complete credit card number or your location at time of payment. To keep your payment information secure, we adopt all available security and multi-factor authentication measures available from these providers.

 

FalconEye operates exclusively with PCI compliant payment processors. Only our payment processors have the ability to collect, use and access your full credit card information and other financial information. They can use this information solely for the purpose of charging and invoicing you for our (paid) Services.




Some data is used to prevent purchase fraud.

1.5 Cookies and Persistent Trackers

 

In building our website and apps, we have tried to limit the number of services with access to store cookies in your browser. There are currently three third-party services with this ability. These services store data for as short a time as possible.

Why do we store it?
fe_mkt
FalconEye marketing
Session
FalconEye records a bit of information that helps us track how people are finding FalconEye.
fe_ref
FalconEye marketing
Session
This cookie helps us understand which FalconEye touchpoint (eg: website, email) led you to purchase FalconEye.
fe_overlay
FaclonEye marketing
1 day
This cookie lets us know if you've already acknowledged any overlays that we display for our marketing or outreach initiatives. It does not contain any personal information.
ac
FalconEye marketing
1 year
This cookie lets us know if you've already acknowledged our cookie banner. It saves your preferences so that the banner doesn't show up every time you visit the site.
PLAY_SESSION
FalconEye authentication
7 days
PLAY_SESSION is the authentication token for FalconEye.xyz. It allows you to use your account without having to continuously login.
fe_user
FalconEye authentication
30 days
fe_user allows us to understand whether you are a new or returning visitor to our website. By setting this cookie, we're able to customize the content on our own without using any third party tools.
XSRF-TOKEN
FalconEye XSRF protection
1 year
One common attack used against website visitors is a cross-site request forgery attack. FalconEye uses this cookie to protect you from XSRF attacks.
_ga
Google Analytics – IP anonymization enabled
2 years
To make our website better, we use Google Analytics (GA) to see how many people are visiting it. We have set GA to use the minimum available retention period and not store IP addresses.
_gaid
Google Analytics – IP anonymization enabled
24 hours
To make our website better, we use Google Analytics (GA) to see how many people are visiting it. We have set GA to use the minimum available retention period and not store IP addresses.
_gat
Google Analytics – IP anonymization enabled
1 minute
Google Analytics uses this cookie to limit the number of requests that we can make to their service in a given time period.
_gac
Google Ads
90 days
If you visit our website from a Google Ads campaign, this cookie helps us understand how our campaigns are performing.
_gcl
Google Ads
90 days
If you visit our website from a Google Ads campaign, this cookie helps us understand how our campaigns are performing.
_cfuid
DDoS protection - Cloudflare ID
1 year
FalconEye uses Cloudflare to protect our service from DDoS attacks. Cloudflare uses _cfuid in your browser so that once they have checked to see if you're a bot, they won't have to check again while you use our website.
_stripe_mid
Payment provider - Stripe user
1 year
FalconEye uses Stripe to process credit card payments on our website. Stripe uses this cookie to help prevent fraud on FalconEye.xyz.
_stripe_sid
Payment provider - Stripe session
24 hours
FalconEye uses Stripe to process credit card payments on our website. Stripe uses this cookie to help prevent fraud on FalconEye.xyz.

1.6 Other Data FalconEye Just does NOT Collect

 

FalconEye explicitly does NOT collect, store or log the following data:

  • IP addresses visiting our website
  • IP addresses upon service connection
  • DNS Queries while connected
  • Any information about the applications, services or websites our users use while connected to our Service

No logging!

2. Personal Data

 

Any Personal Data you provide to FalconEye will be administered according to the following principles:

 

2.1 Accountability

 

Should you have any concerns about how your Personal Data is handled or questions about this Privacy Policy, feel free to contact us at privacy (at) FalconEye.xyz

 

2.2 Disclosure of Personal Data to Third Parties

 

Except as described below, FalconEye will NOT disclose any Personal Data to other commercial parties under any circumstance:

 

We may send data to third-party service providers who operate services that help us with: customer support; email; hosting, protecting, and securing the FalconEye infrastructure; DDoS prevention; payment processing; as well as understanding website analytics, app analytics, account and payment related service usage.

 

In the event FalconEye is served with a valid subpoena, warrant or other legal document and applicable law requires FalconEye to comply, the extent of disclosure is limited to the Personal Data listed within this Privacy Notice.

 

As noted above, FalconEye utilizes PCI-compliant third-party payment processors to collect your credit card and other billing information.

 

If our organization structure changes (e.g., we undergo a restructuring or are acquired), we may need to migrate your Personal Data to a third party related to a business transaction, but, we will ensure that such a third party has entered into an agreement under which the use of your Personal Data is only related to purposes necessary for the transaction.

FalconEye does NOT store users' originating IP addresses when connected to our service and thus cannot identify users when provided IP addresses of our servers. Additionally, we cannot disclose information about the applications, services, or websites our users consume while connected to our Services; as FalconEye does NOT store this information.

2.3 Consent and Legitimate Interest

 

When you sign up for our Service and provide us Personal Data, you allow us to process that information in accordance with this Privacy Policy. We rely on legitimate interest for marketing, research, and fraud prevention. We will obtain your consent where required by law.

 

You have the right to ask us not to contact you. To exercise your choices or ask questions about your Personal Data, please contact us.

 

2.4 Limiting Collection

 

We take great care to not collect Personal Data indiscriminately and limit collection to the minimum necessary information required to operate our service. By limiting the collection of data, we help to protect the privacy and security of your Personal Data.

 

2.5 Limiting Use, Disclosure, and Retention

 

We will not use your Personal Data for any purpose that you have not consented to. FalconEye will NOT sell or trade Personal Data for commercial purposes.

 

Only FalconEye's employees with a business need to know or whose duties require, are granted access to our customers' Personal Data. All such employees will be required as a condition of employment to respect the confidentiality of our customers' Personal Data.

 

We store your Personal Data only as long as is necessary for the purposes for which it is collected, to provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. We erase or destroy the records containing Personal Data when they are no longer required; this will be done in ways that will ensure your continued privacy.

 

2.6 Accuracy

 

It is your responsibility to inform FalconEye of any relevant changes in your Personal Data by updating your account information.

 

2.7 Safeguards

 

FalconEye uses exceptionally strong safeguards to protect the privacy of all our records, including your Personal Data. We implement physical, business and technical security measures. These strong safeguards are designed to prevent unauthorized access, disclosure, loss, theft, copying, use or modification to your Personal Data.

 

2.8 Openness and Transparency

 

So that you can be confident that we are handling your Personal Data appropriately, we take extraordinary measures to document our policies and provide openness and transparency around the data we collect, why we collect it and how we handle it.

 

2.9 Individual Access

 

If at any time you have a question about our records containing your Personal Data, we will do our best to answer it. You have the right to be told about the kind of Personal Data we maintain and how it is used. Upon request, we will provide you with information regarding the existence, use and disclosure of your Personal Data.

 

2.10 Individual Access

 

If you are visiting from the European Union, please note that by providing your Personal Data, you consent to any transfer of your Personal Data to Canada and processing of your Personal Data globally in accordance with this Policy.

 

2.11 Rights of Access, Rectification, Erasure, and Restriction

 

You have the right to inquire as to whether FalconEye is Processing Personal Data about you, request access to Personal Data, and ask that we correct, amend or delete your Personal Data where it is inaccurate.

 

Visit your client portal to request access to, receive (port), seek rectification, or request erasure of Personal Data held about you by FalconEye.

 

To protect your privacy, FalconEye requires you to login to your account with a username and password before granting you access to or allowing you to make any changes to your Personal Data.

 

FalconEye makes good faith efforts to provide you with the ability to delete your Personal Data, however there may be circumstances in which FalconEye is unable to delete all your Personal Data. For example, we are unable to delete it where we are legally required to keep it, including where we need it to continue to offer you the service or if you are involved in litigation with us, we would be required to retain your personal data, which is limited to the fields we discuss above in 1.2, 1.3 and 1.4.

 

If FalconEye determines that your Personal Data cannot be deleted, we will explain why and provide a contact for further inquiries.

 

If you have any questions about our privacy practices, this Privacy Policy, or how to lodge a complaint with the appropriate authority, please contact FalconEye by email at privacy (at) falconeye.xyz. We will address your concerns and attempt to resolve any privacy issues in a timely manner.

 


Residents of California

Your California Privacy Rights - Shine the Light Law

 

FalconEye does not share information that identifies you personally with non-affiliated third parties for our own marketing use without your permission.

California Consumer Privacy Act

 

If you are a resident of California, you may exercise your rights in Personal Data by visiting our client portal to request access to, receive (port), seek rectification, or request erasure of Personal Data held about you by FalconEye. For purposes of the California Consumer Privacy Act, FalconEye does not "sell" your Personal Data.

 

Residents of Nevada

 

FalconEye does not sell information that identifies you personally with non-affiliated third parties. FalconEye will not sell or trade Personal Data for commercial purposes.

2.12 Changes to Our Privacy Policy

 

We may need to change our Privacy Policy from time-to-time and all updates will be posted online. Your continued use of our Services after the effective date of such changes constitutes your acceptance of such changes. We will post an effective date at the top of the page for your convenience.



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