Please try to switch the port/protocol in the Advanced settings of our software. UDP is the preferred method - port 53 and work your way up from there. In addition, try connection to a server closer to you. If you still experience issues, please see our article on application setup here: https://falconeye.xyz/portal/index.php?rp=/knowledgebase/3/Where-can-I-download-your-VPN-applications.html. If this article is unable to assist you, please open up a support ticket in your client portal for help.
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